Questions for the pommi-casino.fi editorial team
For questions about our information, corrections or the way we present our findings, contact the pommi-casino.fi editorial team through Pommi or email [email protected]. We aim to reply within 48 hours, although weekends and public holidays may affect the response time.
We handle editorial enquiries, including questions about the games, payments, promotions, verification process and responsible gambling tools described on this site. We can also point you towards the relevant policy information or suggest a useful correction where the details need updating.
Please include the relevant part of the page and a short explanation in your message. If you are asking about an existing account, add your account reference but never send a password, complete payment-card number or identity document by email.
Account questions belong with the operator
This portal is an independent information service. We do not operate player accounts, hold deposits or control withdrawals, which means we cannot register an account, change a payment method, activate a promotion or investigate a transaction.
Questions about your Pommi balance, deposits, withdrawals, bonuses, identity documents or technical problems should go through the operator’s own live chat or email support channels. Keep records of your account identifier and any relevant transaction references, but only send documents through the secure route provided by the operator.
For a promotion query, include the name of the offer and the date on which it was credited. For a payment or withdrawal query, give the method and amount rather than sending full payment credentials. This makes it easier for the relevant support team to understand what needs checking.
Why the distinction matters
Separating editorial support from account support keeps responsibilities clear. Our role is to explain the information available and assess it for readers; decisions about an individual account remain with the operator. If you spot an error in our coverage, that is an editorial matter for this inbox and we will look into it.
If a complaint concerns your account or a gambling transaction, raise it with the operator first and keep a copy of your complaint. Their own support process should provide the relevant route for escalation or review. We cannot issue refunds, reverse payments or make decisions on behalf of the operator.
Responsible gambling support
Gambling should remain entertainment rather than a financial plan or an obligation. Pommi provides deposit, betting and loss limits over daily, weekly and monthly periods, along with time-out and self-exclusion controls. A cooling-off period of 48 hours applies when relaxing a limit, while tighter limits take effect immediately.
For independent help, contact the GamCare service or call the National Gambling Helpline on 0808 8020 133, free and available 24/7. BeGambleAware.org provides responsible gambling information and confidential support, while GamStop offers free self-exclusion across participating licensed sites.
Access to gambling content is for adults aged 18+. If someone shares a device with a minor, use parental-control software such as Net Nanny or Qustodio and keep gambling accounts private. For editorial help, email [email protected]; for personal gambling support, use one of the services above.
We publish this contact page for information and marketing purposes only – we do not run a casino, a bookmaker or any gambling operation ourselves. Access is limited to visitors aged 18 and over (18+). If gambling ever stops feeling like fun, BeGambleAware.org offers free, confidential support.